Buyers

alliance for grievance mechanisms

in supply chains

introduction

better complying with supply chain due diligence with respect to protecting human rights
and the environment

Learn why to choose appellando as your grievance mechanism / helpline platform for demonstrating compliance, how to join and what to get from appellando.

buyers

why choose appellando?

Choosing appellando offers numerous benefits. By partnering with appellando, you can quickly expand an effective and efficient grievance mechanism throughout your critical supply chains. This helps demonstrate legal compliance with applicable supply chain due diligence legislation and responsible business conduct for your CSR reports.

Additionally, appellando allows you to benefit from sector-wide resolution of systemic issues, reducing the frequency of supply chain grievances as they are resolved locally. By participating in stakeholder dialogues, you receive early warnings of new issues emerging in sectors and countries with appellando coverage.

Moreover, appellando helps avoid duplication and confusion of multiple helplines, saving costs and reducing supplier frustration.

buyers

how do I start with appellando?

1. Create your buyer profile on our platform:

Contact us and schedule an appointment to learn how.

2. Contact and inform your direct suppliers

… and ask them and their producers to register with appellando as system participants.

3. Request for communication templates

… provided by the appellando office and share this website and the FAQs.

4. Sign the appellando framework agreement

… by which confirm the acceptance if the appellando declaration, the rules of procedure and the privacy policy.

5. Share your supply chain mapping

… confidentially with appellando by registering the GGNs, either directly or via your direct supplier and/or trader/agency.

6. Keep your supply chain mapping updated

buyers

how can I get into direct contact with appellando?

Contact the appellando office and ask for an appointment under info@apellando.org

buyers

how do I profit from appellando?

By choosing appellando, you gain access to a range of valuable benefits designed to support your business and ensure compliance with legal requirements:

Regular anonymized aggregated update reports:

Receive regular reports on all grievance cases and their status, including the participation status of your supply chain members and the grievance cases in your own supply chain, referenced to generic statistics.

Direct involvement in local investigations:

Get direct involvement and resolution support for escalated grievance cases that could not be resolved locally, with the opportunity to respond to these cases in alignment with other buyers of the confronted company.

Adressing systemic issues:

Participate in national dialogues to address systemic issues in the countries within your scope.

Seat and voice in governance:

Have a seat and voice in the appellando governance structure as a member of the sector committee for users/buyers, and co-design the future and continuous improvement of the appellando system.

Approved collaboration procedures:

Follow the appellando rules of procedure for a sector wide complaints mechanism and in collaboration with other buyers that are approved by the German Antitrust authority (Bundeskartellamt).

Aligned position in discussions:

Maintain an aligned position in discussions with the national competent authority in Germany (BAFA).